Client Guide

Customer portal purpose

The customer portal is designed for day-to-day service management. Customers can view assigned services, access basic controls, and perform allowed actions without needing direct Proxmox access.

Common customer actions

• View service status
• Start a VM
• Stop a VM
• Restart a VM
• Open the web console
• View assigned IP details
• Reinstall the operating system when enabled

Power controls

Power controls allow customers to manage their VM state from the portal. If a VM does not respond normally, customers should contact support instead of repeatedly forcing actions.

Console access

Console access is provided through VMNexor using a controlled relay flow. Customers do not receive Proxmox credentials and do not need access to the Proxmox interface.

Reinstalling an operating system

Reinstalling replaces the current operating system and should be treated as destructive. Customers should back up important data before confirming a reinstall.

Reinstall checklist

• Confirm the correct service is selected
• Choose the desired operating system template
• Read any warning text carefully
• Confirm that existing data can be removed
• Save the new password or login details when shown
• Allow time for provisioning to finish before opening support tickets

Login and account access

• Use the customer portal link from the VMNexor website
• Keep account credentials secure
• Contact support if access is lost
• Do not share console sessions or service credentials publicly

When to contact support

• The VM fails to boot after provisioning
• The assigned IP does not respond after setup is complete
• A reinstall appears stuck
• Console access does not load
• Password or login details do not work
• Billing status and service status do not match

Support information to provide

• Account email
• Service name or ID
• Operating system selected
• Approximate time the issue happened
• Screenshot or exact error text
• Whether the action was started from billing, VMNexor, or support